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https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445841442945-9SD2XNCW5J5UGOWG2YYM/image-asset.jpeg Code for America https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445473751384-6TDISNS4Z2Q13ROEHPEB/image-asset.jpeg Code for America Service model illustrating how value is distributed to all users. https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445874511047-5RLU5SXE0CM0BMBZF8JM/image-asset.jpeg Code for America https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445873948605-RZ102T7EKWPBBI5DX3FB/image-asset.png Code for America https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445449362062-S29XWSBL0YGPP1P95UKQ/IMG_4327+copia.jpg Code for America An interview exercise to understand where residents go for help. https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445841471942-DCGXSCW4D2RCD58YG8Z2/image-asset.jpeg Code for America 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https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445841442945-9SD2XNCW5J5UGOWG2YYM/image-asset.jpeg Code for America https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445841533970-8627DBXUEN1IPIGHYVEU/William+Tyner_+CfA+Portfolio.014.jpg Code for America https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445444709166-7RUJ6XLFI5O16WZU3Y1V/image-asset.jpeg Code for America Emotional spectrum map drawn during interview with participant. https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1445873948605-RZ102T7EKWPBBI5DX3FB/image-asset.png Code for America https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1446533626264-6CC4BAL5F28HUSRLB0BR/Screen+Shot+2015-11-02+at+22.53.11.png Code for America https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1446533466193-3A7TRTTPIP2AGLUPDMYH/Screen+Shot+2015-11-02+at+22.49.42.png Code for America 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Living Resource Center of San Francisco https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1515011260167-QV1Y7VC3MHL9DZNDFQ0P/Planning+3.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1512152039203-1XACIMOGWUDV94FEGILK/Muni+Love+Letters.jpg San Francisco Mayor's Office of Civic Innovation We spoke with youth riders and asked them to write a love / breakup letter to Muni https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513193299804-K6OK8HEFS6VLT1F1S80W/Accessibility.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513220143029-V5SI7PP7N2CFNFKKS1BX/CIS+Diagram.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1512606594628-LDQNJ4JNQBFK4BYZOFS5/Passengers+with+Disabilities.jpg San Francisco Mayor's Office of Civic Innovation Mental Model of the Muni commute experience in San Francisco https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513196775654-9BCY6WZSIPLHDK6FJMPX/Fare+SLIDE.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513193072372-RKE00W1Y7LKCB2E6DXCR/tests.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513123454977-7MVDVQ8XR9R1KKOKIPHI/RQDA+analysis.PNG San Francisco Mayor's Office of Civic Innovation Interview data was analyzed and coded using RQDA within R to identify key themes https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1512399373832-7DL5MQ3Q9Q6HS2RB72HY/file.jpeg San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1512401002496-CS8X8Q98QVKYQXNGSN3E/120627_131_Muni.jpg San Francisco Mayor's Office of Civic Innovation 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Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1512952230516-H7I5PJO26J3WHRZ71K47/emerging+transit+modes.PNG San Francisco Mayor's Office of Civic Innovation Evolution of transit choices since 2000 when the SFMTA implemented Nextbus https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513123454977-7MVDVQ8XR9R1KKOKIPHI/RQDA+analysis.PNG San Francisco Mayor's Office of Civic Innovation Interview data was analyzed and coded using RQDA within R to identify key themes https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513193299804-K6OK8HEFS6VLT1F1S80W/Accessibility.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1512401002496-CS8X8Q98QVKYQXNGSN3E/120627_131_Muni.jpg San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513191555886-4LF1OHZ35Y06R21N4QHN/promotion.PNG San Francisco Mayor's Office of Civic Innovation To increase participation, the SFMTA promoted the survey through blog posts and email listservs and the Muni shelter signage. https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513229766319-KLY5478L4WMLA5SUDWCM/Capture.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513193273770-DFXT88KTD7N4YBQU5QZ4/branding.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513220143029-V5SI7PP7N2CFNFKKS1BX/CIS+Diagram.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1513195175526-6ERX08PIR1QLLBH8UN36/fare.PNG San Francisco Mayor's Office of Civic Innovation https://images.squarespace-cdn.com/content/v1/56006dfee4b05f80c85ffec7/1511987623524-Z6L16RNSZUN6Y6CSNYUR/Mobile+App+Competitive+Analysis.PNG San Francisco 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